Job Responsibilities:
1)        Manage the customer claims
2)        Manage the customer PPAP activity
3)        Manage Customer visit and Process audit activity
4)        Management of customer reject goods and corrective action
5)        Manage the APQP activities from the Prototype phase to PPAP
6)        Manage the customer continuous improvement plan
7)        Manage the customer satisfaction survey

Qualification Requirements:
1)        Bachelor degree or above, mechanical major background
2)        More than 2 years’ experiences as Customer service manager in Automotive company
3)        Knowledge of ISO 9001 standard, ISO/TS 16949 standard, APQP activities, PFMEA,PPAP
4)        Knowledge of basic technical drawing and normal
5)        Knowledge of problem solving(8D report), KPI
6)        Good knowledge of machining & casting process
7)        Be good at communication, Customer service oriented, leadership
8)        Be suitable to work with European people
9)        Available to travel / hold driving license
10)        Be Fluent in English
11)        Local personal is preferable